Frequently Asked Questions

We have tried to make this website as straight forward as possible to locate and find product - however there are invariably questions that you do have.

To that end we have listed our most Frequently Asked Questions here.

If however you find you have a question that is not answered here please do not hesitate to contact us to find out more.

What are your Office Hours

We are available 7 days a week 7.00am - 9.00pm (New Zealand Time).

We recommend that email is the best option for communication due to the time differences between New Zealand and the rest of the world.

How can I check availability?

Please email or phone us during office hours. If the option you have chosen is unavailable then we will contact you and advise you of the alternatives available.

I am organising a Group Booking - can you help me?

Please send an email with full details of your holiday ie: locations travelling to, number of persons in your party, bedding configuration requirements, ages of children, arrival and departure dates and names of possible names of accommodation, activities or transport required to book@newzealandreservations.co.nz

How can I get a quote for accommodation, activity or transport options?

New Zealand Reservations have negotiated rates with all accommodation, activity and transport providers, on your behalf, to ensure you receive the best possible value for your money. You can find these rates on the provider listing pages.

How much notice do I need to reserve accommodation, activities or transport?

While it is possible to arrange same day bookings it would be appreciated if 48 hours notice prior to your intended arrival if given, so we can advise you of the options available.

Can you help me plan an itinerary around New Zealand?

Yes we can.

As you can appreciate, your consultant will spend considerable time on your behalf preparing a tailor made itinerary for you.

Therefore we require a NZ$100.00 (inc. gst) deposit which, should you go ahead with your booking, is deducted from the final balance but is non-refundable if you decide not to proceed.

Itinerary Profile ›

I have submitted my Reservation Form & Credit Card details - what happens now?

Once submitted, your request is processed as quickly as possible. An email confirming receipt of your reservation request will be forwarded to you as soon as possible.

If your request is available for the dates you specify, a full email confirmation of your booking will be forwarded to you providing credit card details have been supplied to us.

Where credit card details have not been supplied email advice will be forwarded to you to request credit card details in order to complete booking.

If the option you have chosen is unavailable then we will contact you and advise you of the alternatives available, with no charges incurred.

If you wish to cancel your booking after this, you will incur a cancellation fee.

New Zealand Reservations Booking Conditions ›

What Credit Cards do you accept?

Payment can be made using the following:

Is it safe to use my credit card?

Yes, your card details are processed through a secure card service and to ensure your security for all credit card transactions.

We treat the security of our clients' information very seriously.

All credit card transactions are secured by our Secure Business Internet link, which encrypts the credit card number with 128 byte encryption so as to make it unavailable to any other party.

Privay Policy ›

Why do I have to include my credit card number?

To allow us to proceed with your request, we require you to submit your credit card details via our secure link - www.newzealandreservations.co.nz/secure.asp. Your credit card information is strictly confidential.

Please note: we request your credit card details as a form of security only. Your credit card will not be charged until the booking is confirmed by the provider back to us.

Do I have to send my Credit Card details online?

We encourage all our clients to submit their credit card information via our secure online credit card form: www.newzealandreservations.co.nz/secure.asp. This makes it more efficient to process your booking requests promptly.

However, you also have an option to fax your credit card details to + 64 3 355 9907.

When you come to the payment stage of the booking process, simply fill in your details, print it and send it to us on the fax number provided.

How can I cancel or amend my booking?

Should you wish to amend or cancel your existing booking, please contact us as soon as possible. One of our consultants will get back to you with a response as quickly as possible.

Please Note: should you wish to amend or cancel your booking, an amendment or cancellation fee will apply.

In the event of a no-show at the accommodation, activity, or transport operator, no refunds will be given.

New Zealand Reservations Booking Conditions ›

Is the room rate per person or per night?

All quoted room rates are per room per night for one to two adults (unless otherwise specified). A family is defined as two (2) adults and two (2) children (each provider can have different ages for children’s rates).

Some rates may not be applicable during special dates such as New Years Eve and may be subject to change. All rates quoted are as per this website.

Are taxes included in the rate?

Yes (unless otherwise specified) - Goods & Services Tax - 12.5% (GST).

Is breakfast included in the room rate?

Generally no unless otherwise stated.

This information can be found on the accommodation’s listing web page.

What is the Client Voucher?

This is confirmation of your reservation and payment to us.

Once your request is confirmed we will send you an email confirmation.

Please keep this document safe. This document also acts as a GST Tax Invoice.  

What do I need at time of check-in?

We fax each provider a copy of your reservation detailing your requirements. You only need to provide your SURNAME at check-in.

If you have any problems, please contact us as soon as possible and we will assist you.

What is the cost of car parking at the accommodation?

Most accommodation have free car parking or charge a nominal amount which can be settled with the accommodation provider directly on check out.

Please advise on your reservation request form if you require parking so we arrange this for you.

What does "Run of House" or "ROH" mean?

The best available room at the time of check-in. If you want a specific room type then please request this when you make your booking so it can be guaranteed (some room types will attract a surcharge).

What is the difference between a Twin & Double room?

A twin room refers to 2 separate beds.

Double refers to a room that has one bed which can vary in size from standard double, queen size or king size.

Can I redeem points from reward programmes ie Fly Buys?

No. Bookings cannot be made by using the following options: Airpoints, Flybuys, Entertainment Cards, Club Cards, Industry Rates, Corporate Rates, Government Rates, Restaurant reservations, Supermarket docket promotional coupons.

For these bookings / enquiries please contact the individual provider directly.