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New Zealand Reservations Booking Conditions
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Rates
The rates provided for you on this website are available ONLY through New Zealand Reservations Office.All rates quoted are in New Zealand Dollars ($NZD) and include Goods & Services Tax (GST) 15%unless otherwise specified. -
Tax Invoice
If you require a Tax Invoice the email confirmation which New Zealand Reservations sends you is considered a New Zealand GST Tax invoice. -
Credit Card Payments
a. You must submit a valid credit card when completing the credit card form. You must take all care to ensure that the information provided on the credit card form is correct. New Zealand Reservations Office takes no responsibility for any incorrect information submitted. If you wish to alter credit card details after it has been charged, it will be treated as an amendment, and a corresponding amendment fee will apply - see Point 5
b. Your credit card will be charged ONLY after the booking is confirmed. Once the credit card is processed, we will email your confirmation to you.
c. Mastercard and Visa are New Zealand Reservations preferred credit cards. A 1.5% surcharge applies to all payments made with Mastercard or Visa credit card. A 3% surcharge applies to all payments made with an American Express, JCB or Diners credit card. -
Cancellations
a. If you wish to cancel your booking after your email confirmation has been forwarded from New Zealand Reservations, a cancellation fee of NZ$45.00 (inc. gst) per reservation will apply. New Zealand Reservations is not liable for any losses incurred due to currency exchange rate changes. -
Amending Bookings
a. If you wish to amend your booking, an amendment fee of NZ$25.00 (inc. gst) per booking will apply (this is subject to New Zealand Reservation’s discretion).
Please note: The fee will be per each booking amended, not the number of nights changed. For example, if you are travelling to Queenstown and Christchurch, made a booking for 2 accommodation providers and are making amendments to both of these bookings, you will incur a fee of NZ$25.00 x 2 = NZ$50.00
b. Any amendment advised to us within 5 days of your arrival date or once you have arrived at your accommodation, may be treated as a late amendment. Late amendments may be subject to a fee based on the accommodation providers amendment policy, as advised to New Zealand Reservations Office. If a late amendment fee is applied, New Zealand Reservations amendment fee will not be charged.
c. Should you ask to change a booking from one accommodation provider to another accommodation provider, you will NOT be charged an Amendment Fee. This will be considered as a cancellation of an existing booking, and the applicable cancellation fee will apply - see Point 4a.
d. In order for us to ensure accuracy, we will only accept amendments IN WRITING. We will not accept amendments over the phone, unless the matter is urgent. Amendments can be submitted to us using one of the following methods:Email: book@newzealandreservations.co.nz Fax: + 64 3 355 9907
When you contact us, we require the following information:
e. An amendment request must be confirmed back to you by one of our consultants. If you have not received a confirmation of the cancellation within 24 hours after you submit your request, it means we have not received it and you must resubmit your amendment request.· Full Name used in your booking · Email Address used in your booking · Your New Zealand Reservations Booking Reference Number Please note: If you require us to correspond with an email address that is not the one used in the original booking or the one via which the amendment was sent, please include the new details with the amendments required. -
Client Contact Details
You must submit a valid email address on the Reservation Booking Form. This email address will be used for all future correspondence relating to your booking. You must take all care to ensure that the information provided in the Reservation Booking Form is correct. It is your responsibility to advise New Zealand Reservations Office if an error in the email address was submitted on the Reservation Booking Form or any other correspondence. New Zealand Reservations takes no responsibility for any incorrect information submitted.
b. If you cancel your booking LESS THAN 2 (TWO) DAYS prior to check-in, a cancellation fee equal to 1 (ONE) NIGHT'S accommodation cost will be charged, with the exception of Luxury Lodges or other accommodation providers who have different cancellation policies. Please ensure you READ and UNDERSTAND your email confirmation for all cancellation terms specific to your booking.
c. For Activity or Transport reservations full cancellation fee will apply. Please ensure you READ and UNDERSTAND your email confirmation for all cancellation terms specific to your booking.
d. All CANCELLATIONS must be made IN WRITING using one of the following methods:
| Email: | book@newzealandreservations.co.nz |
| Fax: | + 64 3 355 9907 |
When you contact us, we require the following information:e. A cancellation advice must be confirmed back to you by one of our consultants. If you have not received a confirmation of the cancellation within 24 hours after you submit your request, it means we have not received it and you must resubmit your cancellation request.
· Full Name used in your booking · Email Address used in your booking · Your New Zealand Reservations Booking Reference Number
Please Note:
Travel Insurance: It is recommended that all travellers obtain travel insurance against cancellation or amendment fees.
Late Arrivals: Failure to arrive at your accommodation provider by 6pm will be treated as non arrival and will incur a cancellation fee as above, unless contact is made with New Zealand Reservations or the provider directly.
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