New Zealand Reservations Terms & Conditions

1. Our Commitment to You

   New Zealand Reservations Office intends to provide you with all the services that you request from us. In rare cases, when it is not possible to confirm your reservation due to overbooking or other circumstances, we will endeavour to offer you an alternative of comparable price and standards. If this occurs, we will contact you via e-mail and request your authorisation to proceed with this new booking. If you decline the alternative, and you were already charged for the original booking, a full refund will be given to you as soon as possible. Please ensure that you check for emails on a regular basis.




2. Disclaimer

   New Zealand Reservations Limited makes its best efforts to ensure that all the information that appears on it's website is accurate. However, New Zealand Reservations Limited does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.




3. Complaints

   In the case of any problem or complaint, it is imperative that the client informs New Zealand Reservations at the earliest opportunity in order that New Zealand Reservations has the chance to rectify the situation as quickly and efficiently as possible. Any complaint, which cannot be resolved locally, must be notified in writing to New Zealand Reservations within 3 (THREE) DAYS of the end of the service provided. 




4. Accommodation, Activity, Transport Provider Information

   All accommodation, activity and transport providers information as published on the website is current and is subject to change without notice.
   
   New Zealand Reservations Office has visited the majority of its featured providers and every effort has been made to describe the providers service as accurately as possible.
   
   However, New Zealand Reservations cannot accept responsibility for facilities, which are temporarily not available, are under renovation or not suited to individual tastes and preferences. Redecoration and maintenance is necessary to the upkeep of the individual provider and may take place without prior warning, while the supplier will endeavour to keep inconvenience to a minimum. The effects of normal wear and tear can be expected at a provider's facility and these are beyond the control of New Zealand Reservations.
   
   New Zealand Reservations cannot accept responsibility for any disturbance or inconvenience to the client beyond their control nor for accidents in a providers facility or loss caused by the providers management or staff.




5. Liability

   New Zealand Reservations Office does not accept liability for any indirect or consequential loss arising out of the use or connected with its website or for any products or services purchased from its website.
   
   

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Current time & date in New Zealand
12:07:15 Fri, 12 Mar 2010